BOOKING POLICY

1. Booking & Reservation Process

To reserve games, equipment, or hosting services with The Boardroom Lounge, clients must complete the booking form or contact our team directly. A booking is only considered confirmed once the required deposit is paid and confirmation is issued by our team.

2. Deposit Requirement

• A 50% deposit is required at the time of booking to secure all game rentals, add-ons, and date reservations.

• The remaining balance must be cleared prior to or on the day of delivery/event setup.

3. Rental Period & Extensions

• Standard game rental packages include up to 5 hours of use.

• Extended rental hours are available upon request at a discounted rate, subject to availability and prior agreement.

4. Delivery, Setup & Pickup

• We provide delivery, setup, and pickup across Grand Cayman and surrounding areas.

• Clients must ensure that the event venue is accessible and ready for setup at the agreed arrival time.

• Standard delivery, setup, and pickup charges apply as specified during the booking process.

5. Cancellations & Refunds

• Cancellations made 7 days or more before the scheduled event date are eligible for a full deposit refund.

• Cancellations made within 7 days of the event may forfeit the 50% deposit, depending on scheduling and preparation costs.

• In the event of extreme weather conditions or unforeseen circumstances preventing setup, rescheduling options or partial/full refunds will be evaluated on a case-by-case basis.

6. Care of Equipment & Liability

• The client is responsible for ensuring the reasonable care and safe use of all rented equipment during the rental duration.

• Any damage, loss, or theft of equipment caused by improper use or negligence during the rental period may result in additional charges for repairs or replacement.

7. Contact Information

If you have any questions regarding our Booking Policy or need assistance with your reservation, please reach out to us:

• Email: info@theboardroomlounge.ky

• Phone / WhatsApp: +1 (345) 000-0000

• Service Area: Grand Cayman and surrounding areas